Shipping policy
📦 Shipping Policy for Pacpack
Last updated: July 29, 2025
At Pacpack, we’re committed to delivering your order quickly, securely, and reliably. Please review our shipping policy below to understand how we handle the shipping of your bags and accessories.
🕒 Order Processing Time
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All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your confirmation email.
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You will receive a notification when your order has shipped, including tracking information.
🌍 International Shipping
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We ship worldwide to select countries. International shipping rates and delivery times will be calculated at checkout.
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Customs, duties, and taxes are the responsibility of the buyer and may vary by country.
📦 Tracking Your Order
Once your order has shipped, you’ll receive a confirmation email with your tracking number and link to track your package in real time.
🔁 Lost, Delayed, or Damaged Packages
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If your order is delayed or marked as delivered but not received, please contact us at [pacpack11@gmail.com] within 7 days.
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We are not responsible for lost or stolen packages marked "delivered" by the carrier, but we will work with you to find a resolution.
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If your order arrives damaged, please email us with photos of the item and packaging.
✉️ Need Help?
If you have any questions about your shipment or need help with an order, reach out to us at:
📧 pacpack11@gmail.com
📞 (1+(313) 903-1825)